?? Documentation Specialist (Bilingual - English/Spanish)
Are you the kind of person who understands that a single missing document can delay an entire shipment? Do you have hands-on export shipping experience and a deep appreciation for getting every detail right - the first time?
We're looking for a Documentation Specialist who knows the ins and outs of international trade and export logistics, someone who thrives in a high-stakes environment where accuracy and timeliness aren't just preferred - they're essential.
This is not an entry-level position. You'll be the go-to expert on export shipping documentation, taking full ownership of the end-to-end process to ensure smooth, compliant global transactions. Your knowledge of export regulations, documentation requirements, and logistics coordination will directly support our success - and the satisfaction of our global clients.
Manage the entire export shipping documentation process from start to finish.
Ensure all shipments meet strict international regulations and documentation standards.
Generate and track shipping documents, invoices, and records with precision.
Maintain an up-to-date database of all export activity.
Communicate and coordinate between internal departments, freight forwarders, and international clients.
Troubleshoot and resolve shipment issues quickly and professionally.
Reconcile financial records across platforms like Excel, Access, Great Plains, and banking portals.
Provide world-class customer service and follow-through on every detail.
Proven experience in export shipping and international documentation.
Fluent in English and Spanish - both written and spoken.
Highly organized, detail-oriented, and self-motivated.
Able to stay cool under pressure and meet tight deadlines with confidence.
Exceptional communication and customer service skills.
Strong Excel skills and experience using accounting or logistics software.
A "do what it takes" attitude and a team-first mindset.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.